The Waiter position at Viking offers hospitality professionals an exciting opportunity to deliver world-class dining experiences while working aboard globally recognized cruise ships. This role focuses on maintaining high food and beverage service standards, ensuring guest satisfaction, and contributing to a service culture built on excellence, teamwork, and professionalism.
About the Company
Viking (NYSE: VIK) is a global leader in experiential travel, operating a fleet of over 100 ships that explore 21 rivers, five oceans, and all seven continents. Designed for curious travelers interested in science, history, culture, and cuisine, Viking is renowned for providing enriching travel experiences. The company has earned more than 450 awards, including being ranked #1 for Rivers and #1 for Oceans for five consecutive years in the Condé Nast Traveler 2025 Readers’ Choice Awards, and recognized as a “World’s Best” by Travel + Leisure. Viking fosters a strong service culture through its STAR Service Standards, empowering employees with the tools and training needed for success while promoting a supportive, family-oriented work environment.
Key Responsibilities
- Manage and organize the assigned service station while supervising Assistant Waiters or Café attendants.
- Deliver efficient and courteous food and beverage service in line with company standards.
- Present menus, recommend courses and wines, and answer guest inquiries with confidence.
- Relay orders using MXP Ordering Software and coordinate with the Galley for timely service.
- Oversee restaurant reservations, seating arrangements, and room service when required.
- Conduct inventory checks and maintain stock according to company procedures.
- Prepare for dining services, special events, cocktail parties, and tea times.
- Maintain cleanliness and sanitation standards, ensuring equipment and service areas are properly cleaned and organized.
- Participate in embarkation duties, guest assistance, and daily operational briefings.
- Uphold safety, environmental, and public health policies at all times.
- Stay informed about ship activities, itineraries, and shore excursions to better assist guests.
- Support other departments and perform additional duties as assigned.
Requirements
- Minimum of 2 years’ experience as a waiter or in a similar role within a premium hospitality environment; shipboard experience is required.
- Strong knowledge of food and beverages, including allergy awareness.
- Fluent in English with excellent communication skills.
- Minimum age of 21 years, physically fit, and able to handle demanding tasks such as lifting and prolonged standing.
- Ability to work independently and remain flexible in high-pressure situations.
- Professional appearance with impeccable hygiene standards and adherence to grooming policies.
- Willingness to complete mandatory medical examinations and comply with company regulations.
Skills and Desired Knowledge
- Exceptional customer service and guest engagement skills.
- Strong organizational and multitasking abilities.
- Knowledge of food and wine terminology to enhance the dining experience.
- Team-oriented mindset with a positive, service-driven attitude.
- Flexibility to work varied schedules and adapt to dynamic onboard operations.
- Understanding of safety, sanitation, and public health standards.
- Ability to maintain professionalism while delivering sales-oriented service.
Benefits
- Opportunity to work with a globally recognized and award-winning travel company.
- Comprehensive training, tools, and support to help you succeed onboard.
- Exposure to international travel and diverse cultures.
- Career growth within a world-class hospitality organization.
- Supportive team environment that values excellence, guest satisfaction, and collaboration.
- Access to structured service standards that enhance professional development.
