A confidential telecommunications company is seeking a dedicated Technical Support Specialist to join its team remotely. This role is perfect for individuals who are customer-focused, enjoy solving technical challenges, and want to contribute to delivering high-quality technical services across the MENA region. Working fully remotely, you will provide critical support that ensures a smooth and reliable user experience for clients.
About the Company
The company is a trusted partner in the telecommunications industry, helping clients deliver dependable and efficient technical services. By leveraging skilled professionals and advanced support processes, the organization ensures customer satisfaction and operational excellence. With a focus on innovation, collaboration, and technical expertise, the company provides a supportive environment for employees to grow professionally while contributing to impactful projects.
Responsibilities
As a Technical Support Specialist, your main duties will include:
- Providing first- and second-level technical support via ticketing systems, email, chat, or phone
- Troubleshooting hardware, software, and network-related issues
- Escalating complex technical problems to higher-level support teams when necessary
- Documenting issues, solutions, and procedures clearly and accurately
- Monitoring and following up on open tickets to ensure timely resolution
- Assisting with system configuration, setup, and basic maintenance tasks
- Ensuring compliance with service level agreements (SLAs)
- Delivering professional and customer-focused support experiences
Requirements
Candidates should meet the following qualifications:
- Bachelor’s degree in Information Technology, Telecommunications, or a related field (or equivalent experience)
- Proven experience in Technical Support, IT Support, or Help Desk roles
- Basic understanding of networking concepts and telecommunications systems
- Familiarity with ticketing and support tools
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Fluency in English; additional languages are a plus
Skills and Desired Knowledge
The ideal candidate will have:
- Technical troubleshooting and diagnostic skills
- Effective written and verbal communication
- Customer service orientation and professionalism
- Ability to manage multiple support requests efficiently
- Understanding of network, hardware, and software fundamentals
Benefits
This role offers a range of professional advantages:
- Fully remote work within the MENA region
- Opportunity to work with a reputable telecommunications company
- Supportive and collaborative technical team environment
- Competitive compensation package based on experience
