In today’s always-on digital world, IT Operations teams play a vital role in ensuring system stability, service availability, and rapid incident response. The IT Operator position is essential in maintaining uninterrupted IT services within a critical 24×7 environment, supporting multiple countries and stakeholders while ensuring operational excellence.
About the Company
Verisure is a leading multinational company operating in the security and alarm services sector. Known for its strong focus on innovation, reliability, and customer-centric solutions, Verisure delivers critical IT services across multiple countries. For this role, the company offers a stable project based in Alicante, within a high-availability IT operations environment.
Responsibilities
- Monitor system alerts and identify incidents in real time.
- Register, classify, and manage tickets according to established procedures.
- Perform initial diagnostics and apply basic resolutions.
- Escalate incidents to second-level support when required.
- Rapidly communicate and report critical incidents.
- Update ticket statuses and ensure compliance with SLAs.
- Participate in shift handovers to guarantee service continuity.
- Collaborate in continuous improvement of processes and documentation.
Requirements
- 1–2 years of experience in IT operations, system monitoring, or Service Desk roles.
- General knowledge of networks, servers, applications, and IT procedures.
- Experience using IT tools such as Jira, Opsgenie, and Helix.
- Advanced level of Spanish and English (written and spoken).
- Authorization to work in the EU.
- Availability for on-site work with rotating shifts (morning, afternoon, night).
- Availability for weekend on-call duties.
Skills
- Ability to work under pressure in a critical 24×7 environment.
- Strong attention to detail and structured problem-solving skills.
- Effective communication with internal teams, providers, and stakeholders.
- Discipline in following workflows and operational procedures.
- Reliability, punctuality, and strong sense of responsibility.
- Resilience and adaptability in fast-paced environments.
Desired Knowledge
- IT service monitoring and incident management processes.
- Use of ticketing, alerting, and escalation tools.
- Understanding of SLA-driven service environments.
- Best practices in IT operations and service continuity.
- Documentation and process improvement methodologies.
Benefits
- Stable project within a critical IT services environment.
- Continuous training and professional development opportunities.
- Internal career progression toward advanced technical or coordination roles.
- Collaborative culture focused on innovation and continuous improvement.
- Exposure to cutting-edge technologies and constant learning.
