If you are passionate about maintaining exceptional cleanliness standards and leading a team in a luxury hospitality environment, the role of Hotel Cleanliness Supervisor offers an exciting opportunity. Based in beautiful Langkawi, this position allows you to be part of a prestigious hotel while ensuring guests enjoy a world-class experience through immaculate surroundings and professional service.
About the Company
St. Regis Hotels & Resorts is globally recognized for delivering refined luxury and personalized guest experiences. As part of Marriott International, one of the world’s leading hospitality groups, St. Regis combines timeless elegance with modern sophistication.
With over 50 luxury hotels worldwide, the brand has upheld its legacy of excellence since its founding by John Jacob Astor IV in New York. Known for its signature Butler Service and attention to detail, St. Regis offers employees the chance to grow within a diverse and inclusive global environment.
Responsibilities
As a Hotel Cleanliness Supervisor, you will play a key role in maintaining high housekeeping standards and ensuring smooth daily operations. Your responsibilities include:
- Inspecting guest rooms, public areas, and facilities to ensure cleanliness standards are met
- Monitoring room status, identifying discrepancies, and prioritizing cleaning tasks
- Coordinating with departments such as Housekeeping, Front Office, Engineering, and Laundry
- Assisting management in daily housekeeping operations and team supervision
- Handling room assignments, reporting issues, and ensuring proper communication between shifts
- Supporting staff training, scheduling, and performance management
- Ensuring compliance with safety, security, and company policies
- Addressing guest needs professionally and ensuring a positive experience
- Completing reports, documentation, and administrative tasks
Requirements
To be successful in this role, candidates should meet the following criteria:
- High school diploma or G.E.D. equivalent
- Minimum 1 year of relevant work experience in housekeeping or hospitality
- At least 1 year of supervisory experience
- Ability to perform physically demanding tasks, including lifting and prolonged standing
- Basic computer skills for reporting and system use
Skills
Candidates should possess a strong combination of technical and interpersonal skills, including:
- Leadership and team management abilities
- Strong attention to detail and quality control
- Excellent communication and interpersonal skills
- Problem-solving and organizational skills
- Ability to work under pressure in a fast-paced environment
- Customer service excellence and professionalism
Desired Knowledge
Ideal candidates will have knowledge of:
- Housekeeping operations and cleaning standards in luxury hotels
- Safety and hygiene regulations in hospitality
- Room inspection procedures and reporting systems
- Coordination between hotel departments
- Guest service best practices and quality assurance standards
Benefits
Working with St. Regis Hotels & Resorts and Marriott International offers several advantages:
- Opportunity to work in a globally recognized luxury brand
- Inclusive and diverse workplace culture
- Career growth and development opportunities within an international network
- Exposure to world-class hospitality standards
- A supportive environment focused on professional excellence and personal growth
