Front Desk Manager in Qatar. Hilton Doha is seeking a dynamic and experienced Front Desk Manager to lead our Front Office team in delivering exceptional guest experiences. As the first point of contact for guests, you will ensure seamless operations from check-in to check-out, maintaining Hilton’s world-class service standards. This is a leadership role that requires professionalism, operational excellence, and a passion for hospitality.
About Company
Hilton is a global leader in the hospitality industry, recognized for more than a century of innovation, service, and excellence. With over 7,500 properties worldwide, Hilton is dedicated to creating memorable experiences for every guest while fostering an inclusive and supportive environment for every Team Member. Guided by our purpose—to fill the earth with the light and warmth of hospitality—Hilton Doha embodies these values by offering exceptional service, comfort, and care in every interaction.
Key Responsibilities
- Oversee the entire Front Office operation, ensuring the highest service and performance standards.
- Manage the guest experience from arrival to departure, ensuring VIPs and regular guests are recognized and valued.
- Monitor guest satisfaction levels, analyze trends, and implement improvements for continuous enhancement.
- Lead, train, and develop the Front Desk and Concierge teams to deliver consistent, professional service.
- Maximize room occupancy and implement up-selling strategies to increase revenue.
- Maintain full knowledge of hotel products, pricing, services, and local attractions.
- Set departmental objectives, schedules, budgets, and policies in line with company goals.
- Ensure compliance with health, safety, and fire regulations as well as all company policies.
- Handle guest concerns efficiently and professionally, ensuring prompt resolution.
- Conduct regular meetings, performance reviews, and provide coaching for team members.
Requirements
- Degree or diploma in Hotel Management or equivalent qualification.
- Minimum 3 years of Front Office supervisory or management experience in a hotel or hospitality environment.
- Strong leadership, communication, and organizational skills.
- High proficiency in IT systems and Property Management Systems (PMS).
- Demonstrated commercial awareness and sales acumen.
- Ability to manage budgets, costs, and Profit & Loss (P&L) responsibilities.
- Excellent grooming, professionalism, and interpersonal skills.
- Resilient, accountable, and able to perform under pressure.
- Flexible and adaptable to a variety of operational situations.
Preferred:
- Prior experience with Hilton property management systems.
- Advanced hospitality training or certification.
Skills
- Strong leadership and team-building abilities.
- Excellent problem-solving and conflict-resolution skills.
- High attention to detail and operational excellence.
- Strong customer service orientation.
- Ability to multitask in a fast-paced environment.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Access to the Go Hilton Team Member Travel Program with exclusive discounts.
- Continuous career development, training, and growth opportunities.
- Supportive, diverse, and inclusive workplace culture.
- Opportunity to work with one of the world’s most recognized hospitality brands.
