The Admissions Clerk position at Grampians Health offers an excellent opportunity for detail-oriented and customer-focused individuals to support patient admissions within a dynamic healthcare environment. This role is essential in ensuring a smooth and efficient admission process while delivering compassionate service to patients and their families.
About the Company
Grampians Health is a leading healthcare provider serving a large regional population across campuses in Ballarat, Dimboola, Edenhope, Horsham, and Stawell in Australia. With a mission to deliver sustainable, high-quality healthcare tailored to evolving community needs, the organization provides diverse career opportunities across acute care, mental health, maternity, allied health, aged care, and support services. Grampians Health is committed to fostering a safe, inclusive, and supportive workplace where employees can grow professionally while making a meaningful impact on rural and regional communities.
Key Responsibilities
- Facilitate patient admissions and movements using the Patient Administration System (PAS).
- Validate insurance claim types, complete required documentation, and ensure compliance with data standards.
- Register new patients and maintain accurate demographic records.
- Provide professional and compassionate customer service to patients and families.
- Safeguard patient confidentiality and adhere to privacy policies.
- Collaborate effectively with colleagues to support admission processes.
- Maintain flexibility to work across admission shifts, including weekends, and accept additional shifts when required.
- Be available to start early shifts at 6:45 am on weekdays when necessary.
Requirements
- Proven customer service experience with strong communication and interpersonal skills.
- Demonstrated accuracy and attention to detail, particularly when handling sensitive information.
- Advanced computer skills, including fast and accurate data entry across multiple systems.
- Strong organizational and time management abilities to prioritize tasks in a busy environment.
- Willingness to work flexible hours (permanent part-time or casual, approximately 16 hours per week).
- Ability to meet compliance requirements, including police record checks, immunisation clearance, and relevant screening checks.
- Previous experience in a hospital, healthcare setting, or patient administration role is desirable.
Skills and Desired Knowledge
- Excellent customer service and patient support skills.
- High level of confidentiality and professionalism.
- Strong administrative and data management capabilities.
- Ability to multitask and remain composed in a fast-paced healthcare setting.
- Effective teamwork and collaboration skills.
- Adaptability and willingness to learn new systems and processes.
Benefits
- Competitive pay of $29.57 per hour.
- Flexible work arrangements and purchase leave opportunities.
- Salary packaging options for living expenses, meals, entertainment, and holidays.
- Access to Fitness Passport membership.
- Staff rewards and recognition programs.
- Supportive and inclusive workplace focused on employee wellbeing and safety.
- Opportunity to build a meaningful career within a respected regional healthcare provider.
